Support Team Representative – Energy Specialist (Multiple Positions)

Company
Path One Group, LLC (and our subsidiaries Utiliz LLC & Viv Network LLC)

Job Type
Temporary with full-time opportunity

Salary
Competitive hourly rates

Location
Connecticut

About Our Company:
Path One Group is seeking a quick-on-your-feet, innovative and dedicated professional to join our growing team. We are a fast-growing startup technology company with an innovative and disruptive service in the retail energy market. We provide an automatic switching platform and brokering service to residential and commercial customers across the US. Our platform takes the hassle out of finding an energy supplier and helps our customers lower their electricity bills. We also offer a portfolio of lifestyle services and other home and business services. We have innovative channels and are embarking on an aggressive growth strategy.

Description of the Role

The Support Team works on all aspects of our customer and consultant relations. The energy specialist role will work specifically on assisting customers of our auto-switching energy service in activating their accounts and onboarding their first enrollments through our platform. The candidate will work on everything related to onboarding a new energy customer including transcribing bills, validating data across our proprietary systems and ensuring quality assurance at every step. The role will also be responsible for reaching out to customers by phone, email and text message, to obtain or verify any information needed to complete the customer’s enrollment.

• Review, validate and transcribe data in proprietary systems
• Assist customers with all aspects of onboarding and enrollment
• Data entry, quality assurance and order processing
• Customer service and outreach

Required Experience & Skills

• Previous data entry experience required
• Detail oriented candidates
• Excellent communication skills, both written and verbal
• Quick learner with capability and desire to learn proprietary computer systems
• Flexible problem solver who is able to think on your feet
• Organized with an ability to prioritize, listen and follow instructions
• Courteous and pleasant at all times with customers and colleagues
• Stellar attitude, interpersonal skills, and ability to instill confidence in others
• Innovative thinker and self-starter who thrives in a fast-paced, startup environment

To apply

If you are interested in an open position with our company, please send an email us with your resume, cover letter and any other supporting information.